Refund & Cancellation Policy

This policy covers payments made to Ilm: Ilm Kids memberships bought in the Ilm app, and donations made on this website. Payments are processed securely by Razorpay; Ilm never sees or stores your card, UPI or bank details.

Ilm Kids memberships

Ilm Kids memberships are one-time payments for access to the Ilm Kids section of the app for a fixed period (or for life, with Lifetime Access). Current plans and prices are listed on our Pricing page.

• No automatic renewal. A membership is never charged again by itself. When it ends, you can choose whether to buy another plan.
• Free trial. The 1-day free trial costs nothing and needs no payment details. It ends automatically.

Cancellation

• Because memberships don't renew, there is nothing to cancel to avoid future charges.
• If you no longer want to use Ilm Kids, you can simply stop; your access stays available until the end date shown in the app under Settings → Ilm Kids membership.
• You can ask us to end your membership early and request a refund as described below.

Refunds

You can get a full refund in these cases:

1. Charged but not activated — your payment was taken but your membership did not start within 24 hours.
2. Charged twice — the same membership was paid for more than once by mistake (the extra payment is refunded).
3. Change of mind — you request a refund within 7 days of payment for a 1 Month, 1 Year or Lifetime Access plan.

Payments are not refundable after 7 days, and the 7-day plan is not refundable once its access has started, except in cases 1 and 2 above.

When a refund is made, the membership it paid for ends.

How to request a refund

Email us from the email address of your Ilm account (see the contact details below) with the date of payment and the Razorpay payment ID (shown in the app under Settings → Ilm Kids membership → Payment history, and in your payment confirmation). We reply within 2 working days.

Approved refunds are sent to the original payment method (the same card, UPI account or bank account) and usually reach you within 5–7 working days, depending on your bank.

Donations

Donations to Ilm are voluntary gifts and are generally not refundable. If you donated by mistake, donated the wrong amount, or were charged twice, contact us within 7 days and we will refund it. Monthly donations can be cancelled at any time; no further payments are taken after cancellation.

Contact

Use our contact form. We reply within 2 working days.